Q: Who can shop at Rhyne and Son?
A: Since we are wholesale-only, we require our customers to have a valid State Sales Tax Exemption form on file before they’re able to shop. It is your responsibility to update your State Tax ID on file (if it is one of the states that expires). The only exceptions are Alaska, Delaware, Montana, and New Hampshire businesses. All information is kept confidential and not shared with any third parties.
Q: What is the process like when I check out?
A: When you check out and settle your invoice, we assign you a “lead loader” who is responsible for loading all of your merchandise onto your vehicle. They will go over the invoice with you so you know everything was taken care of. If you need any help driving a trailer you rented or are not familiar with, we would be happy to take care of moving it for you!
Q: What holidays are you closed?
A: We are closed on New Years Day, Independence Day, Thanksgiving, and Christmas Day. If any of those fall on a weekend, our hours may be adjusted accordingly. Please check our website homepage or private Facebook group for any changes in hours.
Q: Can I come shop at your warehouse in person?
A: Yes, absolutely! Our warehouse is open to our customers to shop. We have three large buildings as well as our outdoor wire yard, and are continuously restocking our products to keep all of our great products available for you to purchase!
Q: Do you receive trucks on a specific day of the week?
A: We schedule delivery for containers as soon as we’re able to, so there is no specific time they consistently arrive. We do our best to receive as much merchandise as possible so you always have a wide selection of products to choose from.
Q: What is the difference between items sold in a set and “sold in lots”?
A: If an item is a “set of 2” then they are both included together in the price shown and sold as a unit. If something is “sold in lots of 2” then the price is multiplied by two. We sell items in lots because of how they are packaged in the factory.
Q: Is your prices marked for retail or wholesale?
A: Everything is marked at the wholesale price. We do not mark anything for retail. Prices are subject to change without notice.
Q: Do I pay for my order as soon as I place it online?
A: No, we do not accept payment until an order is picked up or ready to ship out. If we do not have a payment method on file for your shipping order we will contact you prior to shipping.
Q: Do you offer any discounts/special pricing?
A: When you shop at the warehouse and your invoice reaches $1,500 we automatically apply a 10% discount. This also applies to other in-warehouse purchases made within the same business day, but does NOT apply to shipping orders. We also post about any special deals on our private Facebook group, so click here to join if you haven’t already!
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express, and Discover. We also accept cash and checks for warehouse pick up orders. Payment information must be obtained prior to all shipping orders being pulled.
Q: How long can you hold an order for pick up?
A: Once the order has been pulled, we can hold the products for FIVE business days. Due to limited storage space, and the high frequency in which we receive new containers, we are unable to hold orders for extended periods of time. We will always notify you if we have to put your order back into stock, and feel free to reach out if you have any questions or concerns.
Q: What are your minimums to ship an order?
A: Our minimum order to ship via UPS is $250, and the minimum to ship via skid (freight) is $500. This is primarily to help offset the shipping percentage to make sure your orders are as cost-efficient as possible.
Q: I ordered products but they weren’t on my final invoice when I received my delivery. What happened?
A: Because our warehouse is open for our customers to shop in, there is a chance some items with low enough quantity would be shopped before we have the chance to pull them for your order. We do our best to pull orders in a timely manner, however there may be delays depending on how busy we are and how many orders are already waiting to be pulled. Any unavailable items are NOT placed into a backorder. If you’d like to receive them the next time they are available, please contact us to create a backorder.
Q: A piece in my shipping order was damaged. What can I do?
A: We understand that sometimes accidents happen and a piece may get damaged in transit. We inspect the merchandise before shipping to make sure nothing is sent damaged. If you do receive a damaged piece, please email us photos at email@example.com within FIVE business days of receiving the item so we can begin processing the claim. We will then reach out about the next steps.
Q: How long does it take to process a claim once it has been submitted?
A: Once we receive the claim via email, we process it as quickly as possible. If we have any additional questions or need to reach out to clarify any information, it can occasionally take a little extra time. However the general window that claims are resolved within is 1-3 business days.
Q: I received an email about a cancelled order, but I didn’t cancel it. What happened?
A: If you have placed multiple orders, then don’t worry! To stay organized we will merge multiple orders together so all of your items are combined on one order. Once an order is merged into another, that order number no longer exists which is why the website will show it as cancelled. We will never cancel an order without contacting you multiple times or without receiving direct confirmation from you.
Q: How do I know what I can place a backorder for?
A: If you click on our “Containers” page at the top of the screen you will be able to see every shipment we have on the way and a rough ETA for when to expect it. We have catalogs ready to review for all of those items, so feel free to contact us with any container you’d like more information for so that you can get your backorder in early. That way you know we’ll have the merchandise you want before it’s sold out!
Q: What is a backorder and how can I place one?
A: Backorders are a way to get on a waitlist for an out of stock item. Once we receive it at the warehouse you will be notified via email and we will coordinate a pick up date or shipping order. Please contact us at 706-935-2576 or firstname.lastname@example.org if there are any items you would like to backorder.
Q: Can I prepay for a backorder?
A: No. We do not accept payment for any item until it is picked up or shipped.
Q: Will the price change once I place a backorder?
A: Prices are subject to change and are not locked in at the time of placing the backorder. Typically any changes that do occur are very small and depends on when we last received the item.